Thank you for shopping with Nunewco.
We want you to be fully satisfied with your purchase, and we understand that sometimes things may not work out as planned. Please read our return and refund policy carefully before making a purchase.
1. Return Policy Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unworn or unused
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With all original tags and packaging
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Accompanied by the receipt or proof of purchase
Please note that certain items are not eligible for return or refund, including:
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Final sale or clearance items
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Personalized or made-to-order products
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Items marked as non-returnable on the product page
If your item falls under these categories, returns and refunds are not available.
2. How to Request a Return or Refund
To start a return or refund request:
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Contact us at 📧 youngkkkk1@hotmail.com or call 📞 +44 161 870 9426
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Provide your order number, reason for return, and photos (if applicable)
If your return is approved, we will send you detailed instructions and the correct return shipping address via email.
⚠️ Please do not send items back to the original shipping address listed on your package — any items returned without prior approval will not be accepted or refunded.
3. Return Shipping Costs
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Customers are responsible for paying their own return shipping costs.
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Return shipping fees are non-refundable.
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If the return is due to our error (e.g. defective, damaged, or wrong item sent), Nunewco will cover the shipping costs.
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No additional restocking or handling fee is charged for returns.
4. Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to complete the refund process.
5. Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
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The item is defective or damaged
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You received the wrong item
We’ll evaluate the issue and arrange a replacement or refund as appropriate.
6. Order Cancellations
Orders can be canceled within 24 hours after payment if they haven’t been processed or shipped.
Once the packaging and shipping process has started, the order cannot be canceled.
7. Non-returnable Items
For hygiene and safety reasons, we do not accept returns for:
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Intimate apparel or undergarments
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Personal care products
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Custom or made-to-order clothing
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Items purchased during major promotions or clearance events
8. Contact Us
If you have any questions about our return or refund process, please reach out to us:
📧 Email: youngkkkk1@hotmail.com
📞 Phone: +44 161 870 9426
📍 Address: 6 Goods Yard Street, Manchester, M3 3BG, United Kingdom
We’re here to help and will respond within 24–48 business hours.